Support
Need help with billing, your account, or something not working as expected? We’re here to help.
Contact support
Email is the fastest way to reach us.
Email: support@oneviahq.com
Response time: within 24–48 hours (Monday–Friday)
Include the details below so we can resolve your request faster.
Before you email us
- Your workspace ID or workspace name
- The email address associated with your account
- Any relevant invoice ID (for billing issues)
- Screenshots or error messages (if applicable)
What we can help with
Billing & subscriptions
- Trials, plans, and invoices
- Payment method updates
- Cancellations and refunds
Technical issues
- Errors or bugs in the app
- Missing or incorrect data
- Features not behaving as expected
Account & data requests
- Access issues
- Workspace ownership questions
- Data deletion requests
Requesting data deletion
If you’d like to delete your account and associated data, email support@oneviahq.com with the subject line “Delete my data”.
We’ll confirm your request and process it within 14 days, in line with legal and tax requirements. Billing records may be retained where required by law.
What happens next
Once we receive your request, we’ll acknowledge it by email, investigate the issue, follow up if we need more information, and confirm once it’s resolved.
Some requests may require identity verification before we can proceed.