Privacy Policy

1. Information We Collect

We collect only what we need to provide and improve the Service.

Information you provide

• Name and email address
• Account and workspace details
• Subscription and billing-related information
• Content, tasks, and data you create within the platform
• Support communications

Automatically collected information

• IP address and general location (city/country)
• Device and browser information
• Usage data (pages viewed, actions taken, timestamps)
• Logs and diagnostics

Payment information

Payments are processed by third-party providers (including Airwallex). We do not store full payment card details on our servers.

2. How We Use Information

• Provide and operate the Service
• Manage accounts and subscriptions
• Process payments and billing
• Provide support and service updates
• Improve performance, reliability, and features
• Comply with legal obligations

We do not sell personal information.

3. Information About Minors

Onevia may be used by individuals aged 13 and over. If a user is under 18, the account must be managed and billed by a parent/guardian or legal entity with capacity to contract.

We do not knowingly collect personal information from children under 13. If you believe such data has been collected, contact us and we will delete it promptly.

4. Data Storage and Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, modification, or disclosure.

No system is completely secure, and we cannot guarantee absolute security.

5. Sharing of Information

We share information only as necessary to operate the Service (e.g. hosting, analytics, payment processing), comply with law, or protect Onevia and its users.

We do not share personal information for advertising resale purposes.

6. International Data Transfers

Onevia may store or process data outside your country of residence, including in Australia and other jurisdictions where our providers operate. By using the Service, you consent to such transfers, subject to appropriate safeguards.

7. Data Retention

We retain personal information only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data, subject to legal or operational requirements.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete personal information, and withdraw consent where applicable. Contact us to make a request.

9. Cookies and Tracking

Onevia uses cookies and similar technologies to maintain sessions, improve performance, and understand usage. You may disable cookies in your browser, though some features may not function correctly.

10. Changes to This Policy

We may update this policy from time to time. Continued use after changes means you accept the updated policy.

11. Contact

Privacy questions or requests: support@oneviahq.com

Business: Onevia Pty Ltd